All Kratos products are covered by a The Brand warranty. Please check the table below for warranty coverage details for your product and accessories.
Category |
Warranty Period |
Smart Watches |
12 Months |
True Wireless Earbuds |
12 Months |
Wireless Neckbands |
6 Months |
Wired Earphones |
6 Months |
Mobile & Car Chargers |
6 Months |
Power Band &Speakers |
6 Months |
Customers who are registered their purchase on www.kratos.com/register-warranty within 10 days of purchase. On successful registration, you get a confirmation mail from the brand about your warranty
Warranty Guidelines
• The Kratos warranty is confined to the first purchaser of the Kratos products only and is non- transferable.
• The warranty services are limited to repair or replacement of the product & are at the sole discretion of Kratos.
• Proof of purchase is required to be presented for availing warranty services.
• You can register a warranty service request at www.kratos.com/register-warranty Our customer service team will contact you and attempt to troubleshoot the issue.
• If the issue is not resolved over call or email, we will replace the product and Kratos will request you to self-ship the product to our warehouse and share the tracking details with the Kratos customer service team. Kratos will not be responsible for any loss or damage during transit.
• In case a replacement is provided, it will be done with an equivalent condition product only, with or without packaging & accessories.
• Kratos shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Kratos products
• Kratos shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Kratos products nor will be able to provide any repairs or replacement for such issues.
• In case of product replacement within the warranty period, And if the product is out of stock, an available/upgraded model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and warranty will continue as per previous product purchase date.