We make our best effort to ensure that each item in your order is shipped out within 2 -3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and mail us at email@example.com or whatsapp on 8148273270, mentioning your order ID. Kraots will dispatch a replacement or initiate a refund immediately.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Order cancellation is allowed till your order shows pending status. Once it is processed for shipment you will not be able to cancel your order.
Out of Stock Situations
In case of any questions about the expected delivery time for your address, please WhatsApp us at 8148273270 or email us at firstname.lastname@example.org