Replacement of a product is allowed only under the following circumstances:
• All products purchased on www.gokratos.com can be replace within 7 day from the date of delivery and get a replacement unit delivered to the customer.
• The product should have been purchased from authorized dealer/retailer/Ecomm Platform. The invoice should have Product code/ Date of purchase/GST/Seller details/Purchase value. Warranty shall be declined if the invoice does not contain above mentioned details.
• Any tampering of invoice will result in outright rejection of any claim under warranty.
• Product shall be entertained under warranty provided the original Purchase Invoice is presented by the Customer.
• Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 - 48 hours of receipt of the product
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Kratos team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Kratos.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
• In case of replacement, the whole product package with the product and its accessories intact will have to be send Bangalore Address and that charge will be bear by customer. After receiving the product we will send new product and that charges will be bear by Kratos.
• This warranty does not cover any external accessories (such as any spares, Cushions, battery, cable, carrying bag etc) mentioned in the operating instruction manual supplied with this product or any cosmetic parts.
• Kratos is not responsible for the items lost or pilferage during transit, we request you to choose caution by the Customer in choosing the right courier and for obtaining correct tracking number while shipping any package.
• A product will not be replaced under the following circumstances:
◦ Customer is not happy with the look/sound quality of a defect free product
◦ Physical damage not notified within 24 hours of receiving the product
◦ An electrical surge or any damage caused by the user.
NOTE: Please see that no return or refund shall be provided. However, the customer can replace defective product unit received within 7 day from the date of delivery and get a replacement. Cancellation Policy We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:
• The cancellation of your order is only possible pre-dispatch, by mailing us or WhatsApp 8148273270 and confirming the acceptance of the cancellation request. You can also email at email@example.com
• Order Cancellation is allowed only before Dispatch of the product, if you have already cancelled the order. Please allow us 2 business days to Credit the amount in your account ((There may be a delay in refund because of the delays made by the bank, calamities, or national holidays).)
• In case of non acceptance of Product by customer or product return due to wrong address or non-availability of customer at the said address, the value of freight will be adjusted from refund.
• No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)